Technical Support Services
Sengex offers support services so that customers can gain the maximum benefits of our products and service. It provides a range of support options, designed to offer each customer an appropriate level of support.
We understand that our solutions are an integral part of your daily operations. To ensure your success, our knowledgeable support engineers are prepared to assist you, whether it’s a quick question or step-by-step assistance. Our Technical Support Help Desk personnel are dedicated to providing our customers access to the information, tools, and expertise you need and expect from your solution providers.
Licensed customers may receive support via telephone 703-520-1213, email (support@sengex.com), or fax up to 24 hours a day, 7 days a week. Additionally, customers with current support contracts are entitled to receive updates and other logical enhancements to the licensed products.
Support Contact Information
Registered Sengex customer’s requiring support services can submit requests by clicking on the image below, or visit https://sengex.zendesk.com/home where you can submit trouble tickets, see announcements, get answers from the community, and share your feature suggestions with us that will also be shared with our development team. Access to the portal requires a Sengex support account. Contact your support representative to register for access.
Sengex support services are also available via email at support@sengex.com, or voice mail at 703-520-1213
Training and Certification
Sengex’s Training and Certification services provide our customers the ability to take full advantage of our cyber security solutions by delivering education on the operation, as well as the ongoing maintenance and administration of our offerings
Sengex’s training courses draw on industry-standard instructional principles to provide a comprehensive program that can be delivered on-site, or at a Sengex training facility.
Each Sengex training session is either one or two days in length and is structured to include a product and application overview, detailed operation information, as well as a hands-on setup and user walkthrough via our hosted or on-premise training systems. Sengex hosted classes are held at our corporate facility in McLean VA. Each session can accommodate up to 6 students.
Training Format
On-site classes are also available upon request. The cost of on-site training is a flat fee for a one – two day training session to accommodate up to 6 students in each class. Additional students can be added at an discounted cost per student. The cost of the on-site course does not include charges for Instructor travel, lodging and meals.
Sample Course Outline for Sengex Training includes:
• Product Overview
• Industry Applications
• Capabilities and Limitations
• Installation and Configuration
• Operations and Maintenance
• Hands-On Interaction
• Hands-On User Exercise
To schedule on-site training, or check availability of Sengex hosted classes, please contact us at 703-520-1213, visit our contact page, or e-mail to info@sengex.com.